Cancellation and Refund Policy

Cancellation Policy

Genrock Entertainment Private Limited (“Company”) reserves the right to cancel any order at its sole discretion without providing any reason or liability thereof. If a user wants to cancel an order, a request for cancellation must be made within 12 (twelve) hours of placing the order. The cancellation request has to be sent to [email protected] from registered email ID along with order details and transaction id. No cancellation shall be initiated after 12 (twelve) hours from purchase. Please note, an order for audio recording submitted to the Company for distribution cannot be cancelled if the audio recording has been processed and verified by the Company, even if cancellation request is placed within 12 (twelve) hours of placing order.

Refund Policy

All Instrument orders can be cancelled as provided above and entire order amount shall be refunded within 15 (fifteen) working days.
All Distribution orders can be refunded in case no uploads have been initiated. Partial refunds will not be done in any case. No refund shall be made except as provided hereinabove. For any queries, feel free to reach to out to us at [email protected]